Shipping Ground: FedEx or USPS is normally used for shipping, we reserve the right to use other carriers at our discretion. Depending on the package value, the shipping company may require an adult delivery signature.
We do our best to ship orders in a timely manner. Orders normally ship 1-2 days after payment is received. We take no responsibility for delays caused by the shipping company.
Shipments are insured against damage or loss. Damage is rare, although if it happens please:
• Take pictures and document any externally visible damage to the box.
• After unpackaging the box, take pictures and document any damage to the contents and/or any missing parts.
• Then contact us to report the damage.
Additional expedited shipping options are available upon request at an additional charge.
Some orders maybe drop shipped from alternative locations. In this case, order may be shipped with carrier services other than our normal FedEx or USPS.
Freight: Larger, heavier items such as Folding Rooftop Style Tent Units are shipped via truck freight. On some items you will have the option of terminal delivery or home delivery at an additional charge. On others, we have the price of home delivery down to almost the same as terminal delivery and only offer home delivery. On home deliveries, a clerk from the freight company will contact you to schedule your delivery.
Items going freight will normally ship 1-3 days after payment is received.
Be sure to inspect your delivery for damage before signing for it. If there are any sign of external damage, be sure to have it noted on the freight bill. If at all possible take pictures of the damaged unopened package first. Then open it to future inspect for damage while the drive is still there. Have product damage also noted on the freight bill. Take additional pictures; put some thing in the picture like a quarter or dollar bill to provide a size reference. After signing for it, immediately contact the freight company to file a report / damage claim. Be sure to get names and contact information for everyone you talk with, and any claim / report number they give you. Then report the damage to us. If your item is severely damaged refuse to take delivery and inform us immediately.
International: We can and do ship internationally. For smaller items like construction manuals our shipping calculator can automatically handle these via USPS. For other items contact us for a quote. We are finding freight forwarding services a cost effective way to go and have a few sources. In all cases the recipient is the responsible and liable party for all duties, taxes, clearances and/or brokerage fees.
General: Shipping charges on orders are reviewed for accuracy. Occasionally incorrect shipping charges may result on an order. In this case, you will be notified if a over or under charge happens. You will have the option to cancel your order before additional costs are applied. Refused orders will be charge for shipping and a 10% restocking fee. In the case of discounted or shipping specials, the actual cost of shipping will be charged.